FAQ常见问题
Answers to lower the barrier before you reach out.降低咨询门槛，先在这里找答案。
Prepare pathology reports, imaging (CT/MRI), genetic-test reports, discharge summaries and treatment history. We organize them into Chinese/English summaries to hospital standard.建议准备病理报告、影像资料（CT/MRI）、基因检测报告、出院小结与治疗经过。我们会按国内三甲标准整理成中英文摘要，方便专家快速理解病情。
Overseas patients usually get a preliminary match within 1 week of complete records, with cross-border consultation and admission advanced within 7 days — depending on cancer type and record completeness.境外患者通常在资料齐全后 1 周内获得初步匹配意见，7 天内可完成跨国会诊并推进入院安排；具体时间取决于病种与资料完整度。
We work with top departments in Beijing/Shanghai/Guangzhou and can reach an associate-professor-or-above specialist in your field within 7 working days, with second opinions supported.我们在北上广等顶尖科室建立合作，7 个工作日内可约到目标领域副高及以上专家，并支持二次诊疗意见。
Costs vary by diagnosis, treatment plan and length of stay. We first review your situation, explain the relevant options, and help you obtain a formal quote from the appropriate institution.费用会因诊断、治疗方案和停留时长而不同。我们会先了解您的情况，说明相关选择，并协助您向合适的机构获取正式报价。
Records are used only for matching and consultation, encrypted in transit and at rest, and never disclosed without authorization. See our Privacy Policy and Disclaimer.所有病历仅用于匹配与咨询，传输与存储均按隐私政策加密处理，未经授权不对外披露。详见隐私政策与免责声明。
We provide 7×24 Chinese–English medical interpretation across consultation, admission and follow-up, plus a dedicated life concierge for accommodation and transport.我们提供 7×24 中英多语言医疗翻译，覆盖会诊、入院与随访环节，并配备专属生活管家协助住宿与交通。
No. YIAN HEALTH has its own teams and physical offices in Guangzhou, Beijing and Shanghai. We help patients and families prepare for direct conversations with hospitals and specialists rather than acting as a referral agency.不是。翳安在广州、北京、上海设有实体办公室和自有团队，协助患者和家属准备与医院及专家的直接沟通，而非作为转介中介。
Can't find your answer?没找到您的问题？
Send your question and we reply within 1 business day.把问题发给我们，1 个工作日内回复。